Frequently Asked Questions

What is the turnaround time for document translations?

Our turnaround time for document translations typically ranges from 24 hours to several days, depending on the document’s length and complexity. We prioritize quality and accuracy in all our translations. For urgent requests, please reach out to us directly to discuss expedited options.

How do you ensure confidentiality?

We take your privacy seriously. All documents are handled with the utmost care and confidentiality. Our team adheres to strict data protection protocols, ensuring that your information is never shared with third parties without your explicit consent. To learn more, please refer to our confidentiality policy.

What industries do you specialize in?

We specialize in a wide range of industries, including legal, medical, technical, financial, and academic fields. Our expert linguists have extensive experience in industry-specific terminology to ensure precise and reliable translations.

Do you provide certified translations?

Yes, we offer certified translations for official documents, including legal contracts, academic transcripts, immigration paperwork, and more. Certified translations are signed and stamped to confirm their accuracy and authenticity. Please contact us for specific certification requirements.

What languages do you support?

We support a wide range of languages, including Pashto, Dari, English, Arabic, French, German, Spanish, and many more. If your desired language is not listed, please get in touch—we'll do our best to accommodate your needs.

What are your payment options?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. For corporate clients, we also provide invoicing options with flexible payment terms.

Do you offer refunds?

Refunds are handled on a case-by-case basis. If you are dissatisfied with our service, please contact our support team to address your concerns. We are committed to ensuring customer satisfaction and will work to resolve any issues promptly.

How can I request a quote?

You can request a quote by visiting our website and filling out the request form. Alternatively, you can email us directly with details about your project, including the document type, word count, and target language. We aim to respond within 24 hours.

What is a product key?

A product key is a unique code used to activate licensed software. If you require translations for software documentation or related materials, we ensure all technical details are accurately preserved.

Do you provide localization services?

Yes, we offer localization services to adapt your content for specific regions, cultures, and languages. This includes websites, apps, software, and marketing materials to ensure they resonate with your target audience.

Can you handle large-scale projects?

Absolutely. Our team is equipped to manage projects of any size, from small documents to large-scale multi-language assignments. We use advanced tools and workflows to ensure consistency and timely delivery.